Post office in India: Thing of Past or things they should pass-I

Posted on January 20, 2010 by Ruchit

When is the last time you visited to a post office or used a postal stamp and sent or received something using Indian postal services?

I thought this is because we now have phones and emails and no one really needs it anymore (or a very small percentage or urban population) but then I am amazed when I see queue in post office in Redmond, every single time I visit it.

This leads me to think that, post office in India are in sick state ( or may be dying by now) not because there is an advent of phones and emails but because post offices in India have not been able to live up to expectation of their customers.

We do get snail mails even today in India, mobile bills, advertisements, updates from local community and what not, but then they are getting delivered by private courier players and not by postal services.

More on next post about what Post offices in India can do differently.

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  • http://omsherryom.wordpress.com sharat

    good point made….same is the case with BSNL land line phones….

  • http://bl;ah blah

    sorry, but i disagree… there are MANY who still visit post-offices in india… and if you want to witness long serpentine queues, you can visit any post-office not located in a residential area… AND, the govt does plan to centralize the billing for many-a-services, so that you don’t need to go to a particular office to pay your bills for many-a-services (in israel, all the billings are centralized… so if you don’t trust the internet, or don’t have internet facility then just go to a post office and pay your bill)… moreover, there are post-offices in india where you can get your train-ticket… this was a pilot project launched in 2008 to help use the already existing infrastructure of post-offices to the advantage of railways and its customers… so the point is: at least the “intent” to transform the olden definition of “postal services” is THERE… it may take time, but we are on the right track… and remember, the main source of revenue for post-offices are still their “banking” services which are used by many in villages…

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