When is the last time you visited to a post office or used a postal stamp and sent or received something using Indian postal services?
I thought this is because we now have phones and emails and no one really needs it anymore (or a very small percentage or urban population) but then I am amazed when I see queue in post office in Redmond, every single time I visit it.
This leads me to think that, post office in India are in sick state ( or may be dying by now) not because there is an advent of phones and emails but because post offices in India have not been able to live up to expectation of their customers.
We do get snail mails even today in India, mobile bills, advertisements, updates from local community and what not, but then they are getting delivered by private courier players and not by postal services.
More on next post about what Post offices in India can do differently.