Comments on: How NOT to provide customer support http://blog.siliconverse.com/2009/02/13/how-not-to-provide-customer-support/ Technology, Business & Life in Digital Village Thu, 19 Jan 2012 02:54:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: SiliconVerse» Blog Archive » Looks like ICICI team is reading me.. http://blog.siliconverse.com/2009/02/13/how-not-to-provide-customer-support/comment-page-1/#comment-976 SiliconVerse» Blog Archive » Looks like ICICI team is reading me.. Mon, 16 Feb 2009 18:23:59 +0000 http://blog.siliconverse.com/?p=392#comment-976 [...] got a comment on one of my previous posts How NOT to provide customer support which looks like authentic email from ICICI quality services. Not sure how they ended up reading my [...] [...] got a comment on one of my previous posts How NOT to provide customer support which looks like authentic email from ICICI quality services. Not sure how they ended up reading my [...]

]]> By: ICICI Bank Service Team http://blog.siliconverse.com/2009/02/13/how-not-to-provide-customer-support/comment-page-1/#comment-973 ICICI Bank Service Team Mon, 16 Feb 2009 13:45:34 +0000 http://blog.siliconverse.com/?p=392#comment-973 Dear Sir (Ruchit), Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as " Comments from Site". Sincerely, Nazia Sayeed Office of Head Service Quality ICICI Bank. Dear Sir (Ruchit),

Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as ” Comments from Site”.

Sincerely,

Nazia Sayeed
Office of Head Service Quality
ICICI Bank.

]]> By: RK Dhanvada http://blog.siliconverse.com/2009/02/13/how-not-to-provide-customer-support/comment-page-1/#comment-969 RK Dhanvada Sat, 14 Feb 2009 03:42:36 +0000 http://blog.siliconverse.com/?p=392#comment-969 Ruchit you could not mentioned it well about ICICI but on the same note, try the Amazon Service ( www.amazon.com )I just need to send the message and for sure in 24 hours there would be solution.. Yes a solution and not those automated one. They have business plans made on the customer centric and driven by customer.. Not those tie clad MBA tribe who are Mostly Below Average Why other companies learn from Amazon the best of the customer service practice.. There were those days when there used to Peer Benchmarks of Practices to raise the bar of standards.. Do you hear them ? RK Dhanvada Ruchit you could not mentioned it well about ICICI but on the same note, try the Amazon Service ( http://www.amazon.com )I just need to send the message and for sure in 24 hours there would be solution.. Yes a solution and not those automated one.

They have business plans made on the customer centric and driven by customer.. Not those tie clad MBA tribe who are Mostly Below Average

Why other companies learn from Amazon the best of the customer service practice.. There were those days when there used to Peer Benchmarks of Practices to raise the bar of standards..

Do you hear them ?

RK Dhanvada

]]>